Four Steps to Effective Feedback: A Roadmap for Success

June 27, 2016 - June 28, 2016
8:15 am - 4:30 pm

Dian Killian

Mann Library, Room 102, Cornell University
410 Thurston Ave
Ithaca, NY, 14850
United States

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A Two Day Immersion in Collaborative Communication at Cornell University

Have you ever seen things differently or reached an impasse with colleagues, staff or a supervisor? Would you like to find solutions that are more satisfying, effective and empowering, with clear next steps?

In this interactive workshop, learn how to navigate challenging conversations by practicing a four-step communication model that transforms critical communication barriers into opportunities for clarity, collaboration, understanding and respect. Learn how to resolve immediate impasses while strengthening work relations.

During this engaging two-day workshop, learn how to:

  • Clarify and confirm what really matters in any situation
  • Identify your own core needs and the needs of others so as to better act on them
  • Self-manage your own internal responses to better respond in any situation
  • More effectively collaborate with others to boost creativity, buy-in, mutuality, accountability and respect
  • Shift blocks where others may disagree or push back on strategies or ideas
  • Make powerful action steps to better meet your needs and achieve goals and objectives

Based on the popular book, Connecting across Differences: How to Communicate with Anyone, at Anytime, Anywhere, this highly interactive and practical workshop teaches you four key distinctions that you can practice in any conversation to greatly enhance your ability to hear what matters most to others while also ensuring that you are fully heard. This model has been proven over four decades, and is currently being taught in 35 countries. As a result of this training, Fortune 100 teams report a 70-100% increase in efficiency, trust, and accountability. Learn highly effective tools to promote creative problem solving, leading to improvements in productivity, team engagement, and morale!

What people are saying about this program:

“I have been through many feedback-type classes before this one, and the only thing I’ve found useful from any of them was reflective listening, or recapping. This technique goes way beyond that, and finally, it’s something that I can really use, instead of being just a feel good class that dissipates quickly when back at work.”

“Want to move from ‘stuck’ to ‘energized’? Do this training.”

Only 5 spots available for the general public. Register here at Eventbrite if you at not on staff at Cornell.

Note: Register by April 20th and get a free copy of the book Urban Empathy at the training!

For Cornell faculty or staff, register here.